Your farmer may invoice you if they entered your order into GrownBy. Or, you may have an outstanding invoice from an order you placed, but did not pay for. Or, perhaps you have a failed payment because of an issue with a credit card. In any case, this article will show you how to find and pay an invoice in GrownBy.

Paying from an Email Notification

If you have an outstanding invoice, you will receive an email that looks like this:

Email notification with a Pay Now button for an outstanding GrownBy invoice

When you click on the Pay Now button, the invoice page will appear where you will be able to enter your payment information. It looks like this:

GrownBy invoice page showing payment, tip, and promo code options

You can choose to cover your farmer's service fees and add a tip of 5%, 10%, or a custom amount. You can also enter any Promo Codes you have on this screen.

If you haven't used a credit card on GrownBy yet, the box under Payment will be gray and say "Add a Payment Method." If you need to change your credit card or add a new one, click on the card outlined in green. A pop-up box will appear with your credit cards and the option to add a new payment method.

When you are done, click Pay Invoice.

If you know that you have an invoice that you need to pay, you can also find it yourself by logging in to GrownBy. First, login using the credential (phone or email) you set up your account with. On desktop, in the top right corner of your screen, click on your account image and then click Orders:

Account dropdown menu in the top right of GrownBy with Orders highlighted

On the orders page, clicking on the amount due under your Pickup will bring you to the Invoices tab. Or, you can just proceed directly to invoices, find the invoice in question, click view, and pay it using the same steps as above:

Orders page showing pickups and an amount due that links to the Invoices tab

If the invoice that you want to pay has a future due date, click View Future Invoices and then View next to the invoice in question:

Invoices tab with a View Future Invoices button and a list of upcoming invoices

On mobile, you can access the same view by tapping orders at the bottom of the screen. From there you can view pickups, orders, and invoices, just like on desktop.

Using Farm Credit to Pay an Invoice

The process here is the same as above. You may have Farm Credit available to use towards a future order. Farm Credit comes from claiming vacation weeks, refunds, or from a past credit from another system or situation that your farm has applied to your account. To view your Farm Credit balance, login to GrownBy, click the green down arrow next to your picture in the top right of the screen, click Account, and then click Farm Credits. The next screen will look like this:

Farm Credits page listing each farm and the credit balance available

If you click into one of the farms, you'll see your full transaction history:

Farm Credit transaction history for a single farm

To use your Farm Credit, go to the same green down arrow menu and click Orders and then Invoices across the top of the screen. Click on Show Future Invoices to display those not yet due:

Invoices tab with the Show Future Invoices toggle enabled

Choose a future invoice that you would like to apply your Farm Credit to and click View. On the next page, you will see GrownBy attempt to apply your Farm Credit against the invoice:

Invoice page showing Farm Credit automatically applied against the amount due

If you have enough credit to cover the amount due and want to use it, click Pay Invoice. If you need to split tender to cover the amount due, you may use a credit card in addition to your credit.