Shopper & Account Support
How to Manage your Payment Methods in GrownBy
You can add/remove credit/debit cards, bank accounts, and EBT cards on GrownBy. This article will tell you how. Note: All of your payment methods are securely encrypted and stored off the GrownBy platform by the payment processor Stripe. To read more ...
For Shoppers: How to customize your share on GrownBy
GrownBy’s customizable share system make it easy for you to get the vegetables that you want. This article will walk you through what to expect if you’re a customers and will help you understand what your customers’ experience is if you are a farmer. ...
How to Claim a Vacation Week
In GrownBy, you can claim a vacation week from a subscription and receive farm credit to be used towards a future purchase. Your farm may have specific policies about how many vacation weeks you can claim, when and for what products you are allowed ...
How to pay your GrownBy invoice
Your farmer may invoice you if they entered your order into GrownBy. Or, you may have an outstanding invoice from an order you placed, but did not pay for. Or perhaps you have a failed payment because of an issue with a credit card. In any case, this ...
How to Shop on GrownBy
How to Place an Order and Create an Account on GrownBy You can shop on any device with GrownBy. If you are using a tablet or phone, please download the app for the best experience. The first step is to download the GrownBy app on your Apple or ...
How to Manage your Schedules, Orders, and Invoices as a Shopper on GrownBy
Schedules, Orders, and Invoices for Shoppers If you use GrownBy to buy food from local farms, you may want to access the "Orders" page on your account to check for information about a scheduled pickup or to view orders or or pay invoices. On desktop, ...
How to change or add a credit card in GrownBy
You may want to change your default credit card in GrownBy. Click on the head and shoulders icon in the top right corner of your screen: Choose Account: Choose “Add a Credit Card” Delete your previous card if needed by clicking on the red trash icon ...