Customers & Order Management
For Admins: Rescheduling in GrownBy
As of GrownBy 3.9, rescheduling has been made easier and more flexible. Farmers can now reschedule a customer’s order to any date that is on a schedule associated with that product. Farmers can also reschedule after the change window has closed. How ...
Customizing Email and Push Notifications to Your Customers
Customizing Email and Push Notifications to Your Customers There are a few fields you can use to customize the messages your customers receive. Need a refresher about customer notifications? Check out this article for pdfs of the emails of customer ...
Adding Customers to Your Farm on GrownBy
A farm admin can add customers through their GrownBy dashboard. You might want to do this if: You are moving from another platform or system to GrownBy and you want to get everyone started You have customers who are having trouble getting started ...
Vacation Weeks
What is a vacation week? Vacation weeks are a very popular feature for consumers on GrownBy. When a customer claims a vacation week, they will be given Farm Credit for a future purchase or invoice. This credit will always be applied to the next ...
Customer Notifications
Shoppers on GrownBy get notifications from the farms they buy from. Here's a list of the notifications that customers receive Account set up Notifications Welcome Email: When you join GrownBy or when a farmer Adds you as a customer to GrownBy ...
Exporting Emails in GrownBy
Many farms will email customers with updates, share information, newsletters and more. There are many ways to pull emails from GrownBy, depending on your needs. Generate Email button: In Fulfillments, you can apply any filters you need and click on ...