For Admins: Rescheduling in GrownBy

For Admins: Rescheduling in GrownBy

As of GrownBy 3.9, rescheduling has been made easier and more flexible. Farmers can now reschedule a customer’s order to any date that is on a schedule associated with that product. Farmers can also reschedule after the change window has closed.


How to Reschedule a single distribution for your Customer

Rescheduling happens on the “Customer Detail Page”. To find a particular customer, navigate to “Customers” in your dashboard, then search for the person you need to reschedule:



Click on the customer’s name to go to their customer detail page. You’ll see a number of sections but rescheduling happens in the Pickups and Deliveries section at the bottom of the page. Click the down arrow to expand that section:



The reschedule option will only be available for those pickups/deliveries that are in the future, so you may need to click “Show Future.” Click the “...” in the Action column (far right, you may need to scroll right to see this column). The menu will look like this:



You can also Claim Vacation and Edit Address from this menu.


When you click Reschedule, a pop-up will appear. Simply select the location and date you want and click Submit:



Rescheduling Shares

You can reschedule one or all of the dates of a subscription. You can use the directions above to just reschedule one distribution. To reschedule all, such as if a member moved or just made a mistake during ordering, navigate to the Subscriptions section of the customer detail page. Choose the three dots under "Actions."


Chose the option that says "Reschedule All." The pop-up will look like this and you can choose a different schedule from the top drop down menu. 


Customers Rescheduling

Customers can reschedule a share within the same week on GrownBy following the instructions here. They will not be able to select a distribution in a different week. 

Still have questions? 

We have answers. Email GrownBy support directly at [email protected], or schedule a one-on-one call with one of our team members. A real human with farming experience will get back to you as soon as possible!




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