For Admins: Rescheduling in GrownBy
As of GrownBy 3.9, rescheduling has been made easier and more flexible. Farmers can now reschedule a customer’s order tor any date.
How to Reschedule for your Customer
Rescheduling happens on the “Customer Detail Page”. To find a particular customer, navigate to “Customers” in your dashboard, then search for the person you need to reschedule:
Click on the customer’s name to go to their customer detail page. You’ll see a number of sections but rescheduling happens in the Pickups and Deliveries section at the bottom of the page. Click the down arrow to expand that section:
The reschedule option will only be available for those pickups/deliveries that are in the future, so you may need to click “Show Future.” Click the “...” in the Action column (far right, you may need to scroll right to see this column). The menu will look like this:
You can also Claim Vacation and Edit Address from this menu.
When you click Reschedule, a pop-up will appear. Simply select the location and date you want and click Submit:
Still have questions?
We have answers. Email GrownBy support directly at [email protected], or schedule a one-on-one call with one of our team members. A real human with farming experience will get back to you as soon as possible!
Related Articles
Adding Customers to Your Farm on GrownBy
A farm admin can add customers through their GrownBy dashboard. You might want to do this if: You are moving from another platform or system to GrownBy and you want to get everyone started You have customers who are having trouble getting started ...Vacation Weeks
What is a vacation week? Vacation weeks are a very popular feature for consumers on GrownBy. When a customer claims a vacation week, they will be given Farm Credit for a future purchase or invoice. This credit will always be applied to the next ...Customer Notifications
Shoppers on GrownBy get notifications from the farms they buy from. Here's a list of the notifications that customers receive: Account set up Notifications: Welcome Email: When you join GrownBy or when a farmer Adds you as a customer to GrownBy ...Customizing Email and Push Notifications to Your Customers
Customizing Email and Push Notifications to Your Customers There are a few fields you can use to customize the messages your customers receive. Need a refresher about customer notifications? Check out this article for pdfs of the emails of customer ...