Refunding an order on Register

Refunding an Order on Register

How to Refund a customer order on Register

You can start to refund an order on Register by going to the Invoices page. Click on the profile logo in the top right corner of the starting page. Click on “Invoices” in the drop down menu, and find the order you want to refund. You can look it up by customer name or invoice number, or the invoices should be listed by most recent purchase.

When you find the order, click on the order. A window for Invoice Actions appear and press on “Refund”. From there a browser pop up will appear and youmay be asked to log back into GrownBy, but it typically will recognize your account and take you straight to the refund page.

When the refund page appears, you can enter the specific amount you’d like to refund into the text box field as long as it is equal to or less than their order total. There is also an option to enter a refund note to the invoice for convenience.

After entering this information, click on “Confirm Refund” and you should see a pop up window that says “Success!”. Exit out of the screen by pressing “Cancel” in the top left corner of the pop up window.

To confirm the Invoices page should update and reflect that order as “Refunded” under the Status column.

Walk through instructions on refunding an order

1. Navigate to the Invoices page

Click on the profile logo in the top right corner of the starting page.

2. Click on “Invoices” in the drop down menu.

3. Select the order you'd like to refund.

Find the order you want to refund. You can look it up by customer name or invoice number, or the invoices should be listed by most recent purchase. When you find the order, click on the order.

4. Press “Refund”.

5. Enter the total amount you'd like to refund.

You can enter any amount equal or less than the total amount into the text box.

6. Add a note to your refund on the invoice (optional).

You can add a refund note to the invoice by clicking on the check mark below the text box. Add a message for convenience and then press “Confirm Refund”. This is optional.

 7. Refund success confirmation.

A success message will appear and you can press “OK” and then the “Cancel” in the top left of the pop up window to exit out.

8. Confirm refund with a status change. 

The status should change from “Paid” to “Refunded”.

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