Five Steps to Trouble Shoot

1. Use GrownBy in only one tab or window at a time. 

2. Reloading the page with a hard refresh and clearing the browser cache. A hard refresh (vs. just clicking refresh) reloads the page's content directly from the server, bypassing the cached data stored in your browser. 

3. Clearing the entire browser cache removes stored temporary files that might cause conflicts with loading or functionality of GrownBy. 

4. Updating the GrownBy App or setting your app to auto-update. 

5. Turning your device off and on.

Below are the steps to execute a hard refresh, as well as links to help articles explaining cache clearance for all major internet browsers, and app updating for iOS and Android.

Hard Refresh 

A hard refresh forces the web browser to reload the page's content from the server, ignoring any cached data. This can help resolve display or functional issues caused by outdated cached files. 

To perform a hard refresh:

• Windows: Hold Down Shift + Left Click Refresh OR Press Ctrl + F5

• Mac: Hold Down Shift + Left Click Refresh OR Press Command + Shift + R

Clearing the Cache on Major Browsers

1. Google Chrome Help Article; To clear the cache in Chrome:

• Click on the three-dot menu at the top right corner.

• Go to "More tools" and select "Clear browsing data."

• Choose the time range and the types of data you want to clear.

• Click "Clear data."

2. Mozilla Firefox Help Article; To clear the cache in Firefox:

• Click on the three-line menu at the top right corner.

• Go to "Options" or "Preferences" (depending on your OS).

• Select "Privacy & Security" from the left-hand sidebar.

• Scroll down to the "Cookies and Site Data" section.

• Click "Clear Data."

• Check "Cached Web Content" and click "Clear."

3. Microsoft Edge Help Article; To clear the cache in Edge:

• Click on the three-dot menu at the top right corner.

• Go to "Settings."

• Under "Privacy, search, and services," click on "Choose what to clear."

• Check "Cached data and files" and click "Clear."

4. Apple Safari Help Article: To clear the cache in Safari:

• On the menu bar, click "History."

• Select "Clear History..."

• Choose the time range and click "Clear History."

By following these basic steps, you can often resolve common issues and enjoy a smoother experience on GrownBy.

Updating the GrownBy App 

Below are the instructions on how to update an app on iOS and Android, along with links to the respective help articles from Apple and Android:

Update an App on iOS (iPhone or iPad) iOS Help Article:

Method 1: App Store Updates

• Open the "App Store" on your iOS device.

• Tap on your profile picture at the top right corner.

• Scroll down to the "Available Updates" section.

• If updates are available, you'll see a list of apps. Tap "Update" next to the app you want to update, or tap "Update All" to update all apps at once.

• If prompted, enter your Apple ID password or use Touch ID/Face ID to authorize the update.

Method 2: Automatic Updates

• Go to "Settings" on your iOS device.

• Scroll down and select "App Store."

• Under the "Automatic Downloads" section, toggle on "App Updates."

Update an App on Android (Google Play Store); Update Android Apps:

• Open the "Google Play Store" app on your Android device.

• Tap the three-line menu icon (hamburger menu) at the top left corner.

• From the menu, select "My apps & games."

• You'll see a list of apps with available updates. Tap "Update" next to the app you want to update, or tap "Update all" to update all apps at once.

• If prompted, review the permissions the app requires and tap "Accept" to proceed with the update.

Updating your app can clear up issues you’re having on GrownBy. Also, regularly updating your GrownBy App ensures you have access to the latest features, bug fixes, and security improvements we provide. 

Turning your Device Off and On

As a final step, try turning your device off and on. This simple action can help resolve lingering problems caused by temporary glitches or bugs.