How to Send and Receive Messages in GrownBy

How to Send and Receive Messages in GrownBy

Messages are a feature in GrownBy to help farmers and customers connect directly and keep a record of these conversations.

How to Send a Message as a Customer

From the farm's profile page, select Send Message. 


A popup will provide a space to send a message. 

Once you have sent this first message, you can see the thread by navigating from your Profile to Messages. Both the customer and farmer receive a notification of each message.

How to Send a Message as a Farmer


To send the first message to a customer, go to the customer detail page and click on Send Message.

Type the message to your customer and hit send. This customer will show in your messages list, along with the text of this message. You can respond to the thread and review messages via the messages page.



Details on Messages

  1. You can currently only message one customer at a time.
  2. Customers and Farm Admins receive a notification each time they receive a message.
  3. A person needs to be on your customer list in order for you to send them a message.

If you have any questions or concerns, please contact support@grownby.app or schedule a time to talk with us here!


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