Wholesale Order Flow Explained

GrownBy Wholesale has a unique order flow designed to fit your wholesale customers' needs and expectations. As such, there are several unique aspects of GrownBy Wholesale:

• Orders on GrownBy wholesale must be approved by the farmer
• Orders on GrownBy wholesale may be edited until finalization
• Invoices are not sent until finalization and are only due on the terms specified by the farmer

Understanding the basic GrownBy Wholesale Order Flow

1. Customer submits an order on the wholesale marketplace

   • The customer is notified that their order has been received and the farmer will approve it
   • The farmer receives a notification that a draft order was submitted by the customer

2. Draft order is created

   • In the Orders section of a farmer's dashboard, the new order will appear as a draft awaiting approval

3. Farmer edits, approves or declines order

   • Farmer takes action on the order, either editing and then approving, approving as is, or declining the order.
   • Customer is notified when the order is approved and edited or declined

4. Farmer finalizes order manually or order is automatically finalized

   • Order is finalized by either: farmer clicking "Finalize" on the Orders page, or it is automatically finalized on the day of distribution

5. Invoice is sent to the customer

   • On finalization, an offline customer will receive a "you have a new invoice" notification
   • When an invoice is due, the customer receives a "your invoice is now due" notification and if they have a saved payment method, it will be charged.
   • When an invoice is 14 days past its due date, the customer receives a "your invoice is overdue" notification
   • The farmer receives a notification at 7 days overdue