Diagram showing the GrownBy Wholesale order flow from customer submission through fulfillment and invoicing

GrownBy Wholesale has a unique order flow designed around wholesale orders

Grownby Wholesale is designed to fit your wholesale customers' needs and expectations. As such, there are several unique aspects of GrownBy Wholesale:

  • Orders on GrownBy wholesale must be approved by the farmer
  • Orders on GrownBy wholesale may be edited until fulfillment
  • Invoices are not sent until fulfillment and are only due on the terms specified by the farmer

Understanding the basic GrownBy Wholesale Order Flow

  1. Customer submits an order on the wholesale marketplace

    • The customer is notified that their order has been received and the farmer will approve it
    • The farmer receives a notification that a draft order was submitted by the customer

  2. Farmer edits, approves or declines order

    • Farmer takes action on the order
    • Customer is notified when the order is approved and edited or declined

  3. Farmer fulfills order manually or order is automatically fulfilled

    • Order is fulfilled by either: farmer clicking "fulfill" on the Orders page or day of distribution

  4. Invoice is sent to the customer

    • On fulfillment, an offline customer will receive a "you have a new invoice" notification
    • When invoice is due, the customer receives a "your invoice is now due" notification or their saved payment method will be charged
    • When invoice is 14 days overdue, the customer receives a "your invoice is overdue" notification
    • The farmer receives a notification at 7 days overdue