What happened to my Farm Credit? About Farm Credit for customers.
What is Farm Credit?
Farm Credit is store credit that a farm awards a customer. Credit is awarded for various reasons, including claimed "vacation weeks," returned items, cancelled pickups, or specials like purchase bonuses. Importantly, farm credit is not GrownBy credit. Rather, it is specific to the farm from which it was granted and can only be used when purchasing from that farm.
View Farm Credit
To view your farm credit balance and transaction history, please go to Account--> Farm Credits
Here you will see any farms with credit balances. When you click into each, you'll then see a ledger of farm credit transactions:
When is farm credit used?
1. On checkout for purchases
Select Farm Credit on checkout or Invoice Payments
Customers can pay with farm credit on checkout by selecting farm credit in the payments area. Farm credit is applied by default for checkout and invoices.
Adjust amount of credit used
You may adjust the amount of farm credit applied or remove farm credit entirely.
When farm credit does not cover total amount owed
Importantly, farm credit cannot be used with an offline payment or ACH. In the event that your farm credit does not cover the balance, you must select a credit card.
On the payment modal, ACH and offline payment methods are not available:
A credit card must be selected to continue:
2. Automatic deductions
- If you have upcoming automatic installment invoices/payments, GrownBy will first use any Farm Credit available on your account and then use your Credit card payment method. Farm credit isn't compatible with offline payments or ACH, so if you need to use those payment methods, your farm credit will build up until you have enough to fully cover an invoice or installment.
Farm Credit on Receipts
Each invoice shows the amount of farm credit and the amount charged to another payment method. This is the best and easiest place to look if you need to understand what Farm Credit was used for.
Still have questions?
We have answers. Email GrownBy support directly at [email protected], or schedule a one-on-one call with one of our team members. A real human with farming experience will get back to you as soon as possible!
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