Vacation Weeks

Vacation Weeks

Here is a video on vacation weeks, farm credit, and rescheduling:

What is a vacation week?

Vacation weeks are a very popular feature for consumers on GrownBy. When a customer claims a vacation week, they will be given Farm Credit for a future purchase or invoice. This credit will always be applied to the next invoice, including installment payment invoices. 

How do I offer vacation weeks?

Farmers define the number of vacation weeks when building a share in Products. You can offer vacation weeks to customers buying any type of share. You can offer as many vacation weeks as you’d like. Changes to the number of vacation weeks offered in the share are not retroactive, meaning that they do not change on previously ordered shares. If you offer add-on shares, you will likely want to make the same number of vacation weeks available to customers buying that type of add-on share.

If you do not want to offer vacation weeks, put "0" in this field.

How does a customer claim a vacation weeks and what happens?

Customers can claim vacation weeks for themselves on their Orders > Schedule page. You can direct customers to this article: How to Claim a Vacation. Week. If they claim a vacation and need to change it, they will need to contact the farm to make that change. Customers can claim vacation week for a date many weeks in the future. Customers can claim a vacation until the end of the "Change Window" that is defined in the CSA Groups. The customer will receive a notification that tells them that their farm credit balance has changed because they claimed a vacation week. This distribution will be removed from their schedule.

How does a farmer interact with vacation weeks?

Farmers can view or make changes to the vacation weeks claimed by a customer in the customer's detail page. The farmer can claim a vacation week for a customer AFTER the change window closes. The farmer can cancel a claimed vacation for a customer. The farmer will receive a notification that a customer has claimed a vacation week at the time that the customer claims the week. That customer will not show up on the PDF sign in sheet. The farmer can also filter the sign in sheet in HTML and csv for customers who have claimed vacation in a given time frame. The app-based sign in sheet feature also shows customers who are on vacation. The location summary and daily summary will reflect this missing share. 


How Do I Cancel a Vacation Week my Customer Has Claimed?

  1. From your farmer dashboard, go to Customers.
  2. Search for and click on the customer’s name.
  3. Scroll to the Subscriptions section and expand the relevant subscription.
  4. Locate the week marked Vacation.
  5. In the Actions column, click the three dots (…).
  6. Select Cancel Vacation.


Related Articles

  1. Farm Credit
  2. Customer article for claiming vacation weeks
  3. What Happened to My Farm Credit? (for customers)

Still have questions? 

We have answers. Email GrownBy support directly at [email protected], or schedule a one-on-one call with one of our team members. A real human with farming experience will get back to you as soon as possible!


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