Vacation weeks are a very popular feature for consumers on GrownBy. When a customer claims a vacation week, they will be given credit to your farm for a future purchase or invoice. If customers have installment payments configured, this credit will always be applied to the next invoice.
Where do I offer the vacation weeks?
Farmers define the number of vacation weeks when building a share in Products. You can offer vacation weeks to customers buying any type of share. You can offer as many vacation weeks as you’d like. Changes to the number of vacation weeks offered in the share are not retroactive, meaning that they do not change on previously ordered shares. If you offer add-on shares, you will likely want to make the same number of vacation weeks available to customers buying that type of add-on share.
How does a customer claim a vacation weeks and what happens?
Customers can claim vacation weeks for themselves on their Pickups page. If they claim a vacation and need to change it, they will need to contact the farm to make that change. Customers can claim a vacation until the end of the "Change Window" that is defined in the CSA Groups. The customer will receive a notification that tells them that their farm credit balance has changed because they claimed a vacation week.
How does a farmer interact with vacation weeks?
Farmers can view or make changes to the vacation weeks claimed by a customer in the customer's detail page. The farmer can claim a vacation week for a customer AFTER the change window closes. The farmer can cancel a claimed vacation for a customer. The farmer will receive a notification that a customer has claimed a vacation week. That customer will not show up on the sign in sheet. The location summary and daily summary will reflect this missing share.
In GrownBy, you can claim a vacation week from a subscription and receive farm credit to be used towards a future purchase. Your farm may have specific policies about how many vacation weeks you can claim, when and for what products you are allowed ...
This article will provide detailed info on how to set up a Share in GrownBy. You can view this video with the section on adding shares starting at minute 3:42. What is a share? Shares are products that are sold on a subscription basis. A popular ...
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Farm Credit is a balance that a customer can carry with a specific farm on GrownBy. It is linked to that farm’s shop and cannot be used at other farms. Why Farm Credit? Farm credit is used in GrownBy as reimbursement for vacation weeks if you allow ...
You can issue refunds for an order in GrownBy on your dashboard through invoices, orders, or customers. The order details page is the best place to refund from because you can issue a full or partial (for only some products of a multi-product order, ...