Configuring Payments: Stripe Connection, Payment Settings, ACH, and Offline Payments

Configuring Payments: Stripe Connection, Payment Settings, ACH, and Offline Payments

The third step to getting set up in GrownBy is to configure payments. You will not be able to proceed until you've connected with Stripe. You should complete this step on a desktop device, ideally. 

Note: You may already have a Stripe account that you use with a different software or service. For GrownBy, you need to establish a new Stripe Account (through the process in the dashboard) because GrownBy actually "manages" farms' Stripe accounts which provides the software specific permissions that enable it to function. 

You can find your Payment page at the bottom of the left hand menu. On this page you'll see how to set up offline payments, how to link to Stripe, and options for fees, tips, and minimum cart amount.

Here's a video to walk you through the steps:


Offline Payments

GrownBy allows offline payments. This feature is useful for customers who pay by check, cash or EBT. If using EBT, you'll process the actual payment when your customer picks up their order. (More EBT features coming soon!)

To enable offline payments, click the box and add a custom message for customers. This message could include details like where to send their check or how to pay with cash at market. If you do not check this box, customers will be required to enter credit card information.

Stripe Setup

GrownBy partners with Stripe for processing credit card payments. You should set up your Stripe account on desktop. 

What you'll need to verify your business Stripe:
  1. EIN 
  2. Bank account number (routing number and account number) for payouts
  3. Your address
  4. Your phone number
  5. Information on company owners, if applicable
Tips:
  1. Statement description (short and long): we recommend adding your farm's name

Payment Options



In GrownBy 3.0, there are options for farmers to share the responsibility of credit card and co-op fees with their customers. By choosing this option, you customer will be asked upon check out if they want to help cover the fees. This option defaults to yes, but the customer can click "No" if they choose. If the customer chooses to pay offline, they will not be prompted to include service fees or tips.

If you enable the option to tip, customers can choose to provide a tip upon check out. They will be offered a tip option of 5%, 10%, and a custom amount that the customer can enter.



Farmers can also add a minimum purchase amount in the cart. This could be really useful for farms offering delivery or with other associated costs that may make small orders difficult. You can set the minimum amount to whatever you choose. Note: The minimum purchase amount does not apply to carts that contain shares/subscriptions.

All of these fee sharing, tip, and minimum cart options can be turned off if the farmer does not want to offer them. 

ACH Payments

GrownBy allows your farm to accept ACH (direct bank transfer payments). This payment method is great because it is secure, less expensive in fees, and easy to use. Once it's set-up, the connection remains active unless the shopper closes their bank account of deletes the payment method. 

There is more about ACH payment for Shoppers here. 

And more about ACH payment for Farmers here. 

3D Verification

3D secure verification is a credit card payment verification method that requires an additional step from shoppers. If you see a payment that has not yet settled in your GrownBy or Stripe account, the customer may need to complete 3D verification. 

Read more in the Stripe documentation here. 

Still have questions? We have answers. Email GrownBy support directly at support@grownby.app, or schedule a one-on-one call with one of our team members. A real human with farming experience will get back to you as soon as possible!


    • Related Articles

    • ACH Payments for Farmers

      How to Enable and Use ACH Payments GrownBy now offers ACH payments for a seamless and cost-effective payment option. Follow the steps below to enable ACH payments and understand the associated fees. ACH payments are processed via Stripe. If you are a ...

    • ACH Payments for Shoppers

      What is ACH? ACH stands for Automated Clearing House and is an electronic, bank-to-bank transfer of funds. It is secure, less expensive to run, and nearly as fast as a credit card transaction. Paying with ACH is a great option whether your farm ...

    • Managing Offline Payments (includes printable SOP)

      This google doc-- Managing Offline Payments-- can be printed as a reminder of the steps to manage offline payments. This should happen as frequently as you recieve payments by check, cash, EBT, or other offline payments. Steps include: Login to ...

    • Using EBT Cards as a Payment Method on GrownBy for Customers

      There are two potential ways to use your EBT card to shop from farms on GrownBy. EBT as an Offline Payment The first is as an offline payment from farms who have 1) enabled offline payments in their GrownBy shop, and 2) indicated that using your EBT ...

    • Cart Options at Checkout

      Cart Options are available so you can customize the checkout experience for your Customers. Enabling this feature can help reduce your GrownBy transaction costs by inviting your Customers to cover them for you! During check out, customers can choose ...