How to Manage your Schedules, Orders, and Invoices as a Shopper on GrownBy
Schedules, Orders, and Invoices for Shoppers
If you use GrownBy to buy food from local farms, you may want to access the "Orders" page on your account to check for information about a scheduled pickup or to view orders or or pay invoices.
On desktop, click on your account icon in the upper right of the screen and then click Orders. On mobile, Orders is the box icon on the bottom of your screen.
Schedules
Schedules includes pickups or deliveries for both a la carte items and shares/subscriptions. The Schedules page shows you the name of the farm for each schedule, the date and time, location, and what you ordered.
If the scheduled pickup/delivery is a subscription or share, you have options to Reschedule or Claim Vacation weeks if your farm offers them. Reschedule will allow you to pick another date or location within the same week as your scheduled pickup. There is also a Cancel Order button which will prompt you to contact the farm directly, as share cancelling policies differ.
Note: Both claiming a vacation and rescheduling are subject to a "change window," set by the farm. In most cases, you can't reschedule or claim a vacation very close to the time of distribution, since the farmer might have already harvested or packed your items.
If the scheduled pickup or delivery is for la carte items, you will see options to Cancel or to Reschedule.
Orders
Here you can see a history of all of your Orders across all farms with detailed breakdowns of the items, prices, and any associated fees for credit card processing, delivery, etc.
Invoices
The invoices page can show you both past and future invoices, which could already be paid or still be unpaid. At the top of the page, you can toggle future invoices on and off. If you are signed up for a share/subscription, you may have lots of future invoices. You can also access receipts through the invoices by clicking on View to the right side of the screen in the invoices list.
If you have an unpaid invoice, you can pay it by accessing the payment link in the invoice itself. Click View as above and then click Pay Invoice. You will be able to enter payment details or use saved cards if you have them.
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