How to Pay an Invoice as a Customer

Your farmer may invoice you if they entered your order into GrownBy. Or, you may have an outstanding invoice from an order you placed, but did not pay for. Or perhaps you have a failed payment because of an issue with a credit card. In any case, this article will show you how to find and pay an invoice in GrownBy. 

Email Notification

If you have an outstanding invoice, you will receive an email that looks like this: 

When you click on the Pay Now button, the invoice page will appear where you will be able to enter your payment information. It looks like this:

You can choose to cover your farmer’s service fees and add a tip of 5%, 10%, or a custom amount. You can also enter any Promo Codes you have on this screen. 

If you haven’t used a credit card on GrownBy yet, the box under Payment will be gray and say “Add a Payment Method.” If you need to change your credit card or add a new one, click on the card outlined in green. A pop-up box will appear with your credit cards and the option to add a new payment method.

When you are done, click Pay Invoice. 

Navigating your Customer Account

If you know that you have an invoice that you need to pay, you can also find it yourself by logging in to GrownBy. First, login using the credential (phone or email) you set up your account with. On desktop, in the top right corner of your screen, click on your account image and then click Orders: 

On the orders page, clicking on the amount due under your Pickup will bring you to the Invoices tab. Or, you can just proceed directly to invoices, find the invoice in question, click view, and pay it using the same steps as above: 

If the invoice that you want to pay has a future due date, click View Future Invoices and then View next to the invoice in question: 

On mobile, you can access the same view by tapping orders at the bottom of the screen. From there you can view pickups, orders, and invoices, just like on desktop. 

If you have any questions or concerns, please contact support@grownby.app or schedule a time to talk with us here!

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