How to invite a Wholesale Customer

How to invite a Wholesale Customer

1. Navigate to Customers tab on the Farmer Dashboard

2. Click "Add or Invite Customer"


3. Select "Wholesale" Customer, enter email, and click invite 














If the customer is new to GrownBy you may be asked to enter some business information. You can enter as much as you like; email is the only required field and this can be edited by the customer later on. As soon as the customer is added, you may place an order on their behalf. (As a note, you can only edit customer information when the customer only shops with your farm.) 

New customers will receive an invitation to set up a GrownBy account:

They will be prompted to create a new password:


After resetting, they must sign-in again and then they will be directed to your shop.

Existing customers should follow the same pattern: click Add or Invite and type in their email address. 

If You Were Invited by an Admin but Can't Find the Invitation Email

If a farm or organization administrator invited you to join their account, your account has already been created in GrownBy. The invitation email simply provides a link to set your password.

If you cannot find the invitation email, you can still access your account by resetting your password. Please note that any account established by an admin will use email and password login, as opposed to phone login. You will not be able to login with a phone number to an email-login-assigned account. 

How to access your account

  1. Go to the GrownBy login page.

  2. Click Reset Password.

  3. Enter the email address where you received the invitation.

  4. Check your email for the password reset link.

  5. Create a new password and log in.

Once you reset your password, you will be able to access the account that was created when the administrator invited you.

Important

Make sure you use the same email address that the administrator used when sending the invitation. If you are unsure which email was used, contact the farm or organization that invited you. Do not use your phone number to attempt to login to an account a farm admin set-up for you.

Still have questions? 

We have answers. Email GrownBy support directly at [email protected], or schedule a one-on-one call with one of our team members. A real human with farming experience will get back to you as soon as possible!


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