How to edit a customer’s delivery address

How to edit a customer’s delivery address

You can change a customer’s delivery address for one or all deliveries associated with an order. Your customer can also edit their own delivery address (see this article). 

You may choose to update an address for just one delivery, if, for example, your customer is out of town and sending their share to a friend. You will update all deliveries if the customer has moved or if they incorrectly typed their address when ordering. 

Steps for updating customer Delivery address

Go to the Customer detail page
Select Pickups & Deliveries
Click on “Show Future” 


Click on the Actions options, shown as three dots
Enter the corrected address

Select “Update all of my deliveries starting XX/XX/20XX”, if applicable.

Exceptions

If the the farm admin is selecting an address that is outside of a delivery zone– zones are set by zipcodes in the Locations page-- the admin sees a warning message. Customers can only edit to an address that is within a delivery zone.

Still have questions? 

We have answers. Email GrownBy support directly at [email protected], or schedule a one-on-one call with one of our team members. A real human with farming experience will get back to you as soon as possible!



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