Farmer Notifications in GrownBy

Farmer Notifications in GrownBy

Farmers get email and push notifications from GrownBy to keep them up-to-date on important details about their accounts. Customers also get email and push notifications, which you can read about here.

As of GrownBy 3.9, you can control which notifications farm admins and customers receive. Read more here.

Account Set up Notifications:

Farmers cannot turn off these notifications
  1. When you join GrownBy
  2. When you claim your farm
  3. When you verify your farm
  4. When you request a password reset

Shop Management

  1. When inventory gets low (5 or fewer)
  2. When inventory runs out

Customer and Invoice management

  1. When you get a new message from a customer
  2. When a shopper reschedules a pickup or delivery or all distributions in a subscription
  3. When an invoice is 7 days overdue. The customer also receives a similar email notification when the invoice is 14 days overdue. Note: sometimes the invoice is outstanding because the farmer hasn't marked the customer as paid.
  4. When you get a payout from Stripe (Credit Cards and ACH) or WorldPay (EBT). If you have issued refunds and have a negative payout from Stripe, you'll receive a similar notification of "balance changes."
  5. When a customer places an order. There may be "notes" here that are entered by your customer at checkout. They can also be found on the order details and the orders export.
  6. When a customer claims a vacation week. This email comes to the farmer when the vacation week claim is initiated, but the vacation might be taken many weeks later.
  7. When a customer favorites you (push notification only)

Wholesale

  1. When a wholesale customer places a new order. This order is still pending until the farmer approves or declines. This notification includes notes from the customer and PO number, if used.
  2. Reminder to to approve or decline pending draft orders, which is sent up to 24 hours before the time of distribution.

Custom Shares

  1. Test Opening
  2. Your Customization Window is Open
  3. Test Closing
  4. Your customization window is closed
  5. When there is something blocking a customization close.

Still have questions? 


We have answers! Email GrownBy support directly at [email protected], or schedule a one-on-one call with one of our team members. A real human with farming experience will get back to you as soon as possible!

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