Customer Notifications

Customer Notifications

Shoppers on GrownBy get notifications from the farms they buy from. Here's a list of the notifications that customers receive

Account set up Notifications

  1. Welcome Email: When you join GrownBy or when a farmer Adds you as a customer to GrownBy
  2. Password reset: This email is sent if you request a reset or if a farmer adds you so that you can access your account.

Order Notifications

  1. When you place an order, if a farmer creates an order for you, and if your customization closes without your having placed an order (for Customizable share types).
  2. Fourteen days after an invoice is due if it is still unpaid.
  3. When the farmer makes a new manual invoice for you
  4. When your pickup is tomorrow
  5. When your pickup or delivery is tomorrow or today (via push notifications on the app)
  6. When your delivery is tomorrow

Customizable Shares
  1. When your customizable share opens for ordering

Payment Notifications

  1. When farm credit balance changes. Changes to farm credit occur when you made a new order, because you had an installment that was covered by farm credit, because you added farm credit, or the farmer added credit, or you claimed a vacation week, which adds farm credit.
  2. When a refund is issued
  3. When your credit card is charged for a recurring installment
  4. When you paid offline and your invoice is marked paid. Note that the internal note that the farmer can fill in when they mark an invoice paid offline is not visible to the customer.
  5. When you have a payment due. Reasons include when a scheduled payment is charged and the credit card fails or if an offline installment payment is due.

Wholesale Customer Notifications

  1. Order placed - Notification that order was placed and farmer is reviewing draft. Sent immediately after order.
  2. Order approved - Notification that farmer approved order at time of approval
  3. Order declined - Notification that farmer declined order or that order date came without approval
  4. Distribution
    1. Pickup - Notification of pickup on the day before the order
    2. Delivery - Notification that delivery is in progress
  5. Invoice 
    1. With terms 0 and offline payment, notification is sent that a new invoice is due on fulfillment
    2. With terms greater than 0 and. online payment, notification is sent that payment has been received
    3. With terms greater than 0, a notification is sent when invoice is made at fulfillment [NOT IMPLEMENTED]
    4. With terms greater than 0, a notification is sent when invoice is due
    5. With terms greater than 0, a notification is sent to when invoice is 14-days overdue

Still have questions? 


We have answers. Email GrownBy support directly at [email protected], or schedule a one-on-one call with one of our team members. A real human with farming experience will get back to you as soon as possible!



    • Related Articles

    • Customizing Email and Push Notifications to Your Customers

      Customizing Email and Push Notifications to Your Customers There are a few fields you can use to customize the messages your customers receive. Need a refresher about customer notifications? Check out this article for pdfs of the emails of customer ...

    • For Admins: Rescheduling in GrownBy

      As of GrownBy 3.9, rescheduling has been made easier and more flexible. Farmers can now reschedule a customer’s order tor any date. How to Reschedule for your Customer Rescheduling happens on the “Customer Detail Page”. To find a particular customer, ...

    • Vacation Weeks

      What is a vacation week? Vacation weeks are a very popular feature for consumers on GrownBy. When a customer claims a vacation week, they will be given Farm Credit for a future purchase or invoice. This credit will always be applied to the next ...

    • Adding Customers to Your Farm on GrownBy

      A farm admin can add customers through their GrownBy dashboard. You might want to do this if: You are moving from another platform or system to GrownBy and you want to get everyone started You have customers who are having trouble getting started ...