Canceling, Refunding, and Resubscribing

Canceling, Refunding, and Resubscribing

Canceling, Refunding, and Resubscribing


You might want to cancel, refund, and resubscribe a customer if:

  • You have a customer whose biweekly share week you need to change


Canceling


First, go to Customers and find the person. In their Customer Detail page, scroll down to Subscriptions and click Cancel Share. You will be brought to the Order Detail page for the order you are canceling. Note: You may have to scroll to the right in the Subscriptions box to see the Cancel Share button, depending on your screen size and layout.


On the Order Detail page, you will be able to see how much the customer paid for the share and any additional Tips and Fees they also paid at the time. Note: Unlike the video for this feature says, you can in fact refund Tips and Fees in GrownBy. If the Tips and Fees box is grayed out, that indicates that no tips or fees were paid originally. 


To continue the cancellation, look for the Share you want to cancel under Item Breakdown. Tick the box next to the Share(s) and the Cancel Items button will appear. When you click it, a pop-up will appear that looks like this:



Note: If you cancel an Order that was paid Offline, you will not have any refund options. You must refund the customer outside of GrownBy if needed or manually assign them Farm Credit for their refund. 


Note: If you cancel an ongoing subscription the day of a pickup, all future pickups will be cancelled. The pickup that is that day will not be cancelled (this is to protect against an in process or already completed pickup being retroactively cancelled). If you would like to cancel the remaining pickup in the subscription, you may do so via the Customer Detail page. 

Refunding

Under Paid/Total Price, you will be able to see how much the customer has paid of the entire share price. So, if for instance the customer has only paid a deposit, the amount will be listed as “the deposit amount/the full amount”. This is important because you should only refund the amount the customer has paid thus far, not the full invoice amount. 


If you want to issue a refund to the customer’s card, input the total in the Stripe field. Or, to refund in Credit, you can enter the amount into the Farm Credit Field. You can input zero in both fields and tick the No Refund box if you want to give the refund offline. 


When you are ready, click Confirm Cancellation.


Resubscribing


Return to the Customer Detail Page and follow the instructions for Creating Orders for Your Customers found here.


If you have any questions or concerns, please contact support@grownby.app or schedule a time to talk with us here!


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